For the First Time Entrepreneur

Archive for the ‘Small Business’ Category

Manage your IP well

Posted by Vijay on March 9, 2007

One afternoon I was talking to a friend of mine about our Business Processes, Training Processes, and some of the technology that we had developed to help us in our business.

Suddenly he piped up ” I hope you are putting a value to all this. This is your intellectual property”.

That got me thinking. As a startup you dont think about these things. Yet you are unconsiously building up knowledge as you go along. Its this knowledge that helps you do things better the next time, give your customer a better service, or help you do your work faster. That if you think about it, is your Intellectual Property.

Some tips:

1. Document the things that you do however trivial it might seem. These could be quality processes, sample work, customer feedbacks.

2. Keep all the documentation in an easily accessable place. More importantly use it.

3. Listen to your co-workers and employees. Sometimes the best ideas come from them.

Your business is special, so is your knowledge.


Posted in Intellectual Property, IP, Small Business, Strategy | 6 Comments »

Bank with the Best

Posted by Vijay on March 7, 2007

One of the things I have realized during my 3+ years of entrepreneurship is that you should not be fooled by glitz and glamour. In most cases (exceptions excluded), the glitz is meant to hide all the flaws underneath.

Nothing highlights this fact than the banking industry today. My best experiences have been with our Nationalized Banks. Granted there could be a few starting problems. But once you establish your credibility, the service levels are unmatched by anyone.

At my company we bank with Bank of India. Three years ago, they were the only Bank willing to give a small BPO company a break by giving us a loan for equipment and working capital facilities. During those three years, they have bailed us out of some tricky financial situations when payments from customers came in late and cash flows were tight.

What really impresses me about them was the human touch to their service right from the Bank Manager upto their Zonal office. Compare the same with some of the more market savvy International Banks and their computerized call centers.

I still remember Infosys CEO Nandan Nilikeni was the chief guest at a function last year to commemorate Bank of India’s 100th year. In his own words, the only people who gave Infy the time of day when they were growing were these very Nationalized Banks.

Give me a Nationalized Bank anytime.

As a small business you stand a better chance of success there.

Cross posted on BizzBuzz

Posted in Bank of India, Banks, Finances, Small Business, Starting Up | 1 Comment »